Privacy Policy

This Privacy Policy explains how TR Solutions LLC ("Company," "we," "us," or "our") collects, uses, and shares information in connection with the StocKnoWhere website and services (the "Service").

1. Information We Collect

We may collect the following categories of information:

• Account information such as email address or identifiers.
• Billing information such as subscription status and Stripe customer IDs (payment details are processed by Stripe).
• Usage data such as pages viewed, features used, and diagnostic logs.
• Device and browser information, including IP address and user agent.
• User-provided portfolio inputs and preferences.

2. How We Use Information

We use information to:

• Provide and maintain the Service.
• Process subscriptions and manage billing.
• Improve features, performance, and user experience.
• Monitor security, prevent fraud, and enforce our Terms.
• Communicate service updates or support messages.

3. How We Share Information

We may share information with service providers that help us operate the Service (e.g., hosting, authentication, billing, and AI services). We do not sell personal information.

4. Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention windows include:

• Account and subscription records: retained while your account is active and for up to 24 months after closure.
• Billing records: retained as required by law and Stripe policy.
• Portfolio inputs and saved settings: retained while your account is active.
• Security and diagnostic logs: retained for up to 12 months.

5. Cookies and Tracking

We use cookies or similar technologies that are necessary to run the Service. These include authentication/session cookies used to keep you signed in and security cookies used to protect account access and prevent abuse. We may also use limited diagnostic telemetry to measure reliability and performance.

You can control cookies through browser settings, but disabling required cookies may prevent login and subscription features from functioning.

6. Security

We use reasonable safeguards to protect information. However, no method of transmission or storage is completely secure.

7. Data Deletion Requests

To request access or deletion of your personal data, email support@trsolutions-llc.com. We may verify your identity before processing your request.

8. Children's Privacy

The Service is not intended for children under 13, and we do not knowingly collect information from children.

9. International Users

If you access the Service from outside the United States, your information may be processed and stored in the United States.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service after changes become effective constitutes acceptance of the updated policy.

11. Contact

Questions about this Privacy Policy can be sent to TR Solutions LLC at support@trsolutions-llc.com.

Related: Terms and Conditions | Back to App